Questions Answer

[ Go Top ] Do you accept Phone Order?

Unlike other online retailers who offer special prices periodcally, we offer discounted prices on 85% of our products EVERYDAY!

If you are a reseller, wholesale, var and goverment agency looking for quantity discount, please see our Wholesale Section in the knowledge base for more info.

[ Go Top ] Offline Payments - Personal Check, Cashier Check, Money Order

[ Go Top ] Our 7-Day Satisfaction Guarantee

We are pleased to announce our 7-Day Defective-Replacement Guarantee,
which accepts any returns for replacement or store credit within the 7 days period.
Easy, Fast and Reliable!

[ Go Top ] What is your contact information?

What is your return policy?
We are pleased to announce a 7-Day Defective-Replacement Guarantee. Customers have 7 days from the receipt of the product to inspect the item, ensure it is working properly and that they have received the correct item.

If the item does not function correctly or the wrong item was sent, please follow the steps below

1. Visit our return policy section
2. Download our Merchandise Return Form
3. Fill out the form and attach it to your returning merchandise
4. Send the merchandise and the return form back to the address stated at the bottom of the form or the address below.

eStore Attn: 7-Day Satisfaction Return


Our technicians will inspect the item and forward their findings to our shipping or accounting department. You should receive a store credit via email within 2-4 weeks or a replacement within 7 days depending on your request.

Sorry, we do not accept returns after the 7-day period.

[ Go Top ] Purchase Order

Placing your purchase order is simple, please follow the instructions below for a quick order placement.

1. Fax your purchase order to

2. Request W-9 form
Please fax your W-9 form to with the following information

Company Name:
FAX Number:
Attention To:

3. Request our company information
Click Here to start requesting our company information.
3a. Select "Wholesale Service" and Click Next
3b. Right Next to "Contact Purpose", Select "Obtain Company Information"
3c. Fill out the rest of the form and Click Submit
3d. An automated email containing our company information will be sent to you.

[ Go Top ] Volume Purchase - Inquire Availability, Stock Info, Shipment Info, Price Quote

To inquire any information regarding your Volume Purchase, such as availability, price quote, stock and shipment information,
please follow the instructions below:

A qualified Volume Purchase must meet the conditions below:

[ Go Top ] Volume Purchase - Obtain Wiretransfer Information

To obtain Wiretransfer information, please follow the instructions below:

A qualified Volume Purchase must meet the conditions below:

[ Go Top ] Product Compatibility Issues

Missing item, such as missing the stylus, hotsync cable (cradle), power cable, can be obtained easily by contacting our customer service.

Please follow the instructions carefully.
1. Click Here to start the requesting process.

2. Select "Customer Service" and click Next

3. Enter your contact and order information

4. Right next to "Service Type", select "Missing Item"

5. Under Message Details, please let us know the missing parts

6. After the request has been submitted and verified, the missing parts will be ordered for you and shipped within a week by USPS.

[ Go Top ] Not Satisfied with our product?

We are truely sorry to hear that, however you are still protected by our 7-Day Guarantee.
You may return it back for replacement or store credit whichever you prefer.

Not only are you protected by the 7-Day Guarantee, 95% of our products are also protected by our warranty.

*NR - Retail Package ---- 1 Year Warranty
*B - OEM Package ----- 1 Year Warranty
*D - Demo Package ---- 90 Day Warranty
*R - Refurb Package --- 90 Day Warranty

During the warranty period, you are still allowed for replacement.

How does replacement work?
Simple, send it back to us, state you'd like a replacement, provide your order information and we will have it replaced!
For more information on replacement Click Here(___What is your return policy?)

[ Go Top ] PDA Handheld - Device Problem

Most OEM packages include manuals in PDF format instead of the manual booklet,
if you need to purchase a manual booklet, please follow the instructions below:

1. Click Here to start
2. Select "Customer Service" and Click Next
3. Right next to "Service Type", Select "Purchase Manual Booklet"
4. Fill out the rest of the from and Click Submit
5. Our sales will respond within 24 hours

[ Go Top ] Need Tracking information?

If you see this message when tracking your order online, you must contact us to verify your shipping address before we issue another shipment. Customer is responsible for providing his/her accurate shipping address, if a package is returned back to us due to incorrect shipping address, we reserve the right to charge your credit card on file for the extra expense.

To contact us regarding your shipping address:
Click Here and select "Customer Service" then click Next.

Fill out your information and right next to "Service Type", please select "Change Address"

In message details, please enter your correct shipping address and click Submit.

[ Go Top ] USPS - International, PO Box, APO, FPO, Puerto Rico, Hawaii and Alaska

Alaska
Orders shipped using US Portal Service does not support online package tracking, please allow 15-20 days for delievery.
Some areas may take longer than usual.

[ Go Top ] Lost Package

No matter how reliable a carrier sounds on commercials, packages do get lost once in awhile.

Please follow the steps below:

1. Click Here to start
2. Select "Customer Service" and Click Next
3. Right next to "Service Type", select "Lost Package"
4. Fill out the rest of the form and Click Submit
5. Due to the amount of time most third party shipper takes in resolving insurance issues, our staff will respond to you within 7 days.


*Our standard lost package procedures:
We are sorry to hear that you did not receive the shipment.
We will contact UPS (USPS) regarding your lost shipment.
UPS (USPS) will contact you soon for the insurance claim.
Another package will be shipped to you at our expense.
We sincerely apologize for this inconvenience.

[ Go Top ] Different Billing and Shipping Addresses

How do I know if the product is backordered?

We strive to maintain the most accurate inventory of products displayed on our website,
however in some cases, such as holiday rushes or discontinued products, backordering does happen.

In such cases, you will be notified by email or you will see B/O on your invoice.

My product is backordered, what can I do?

We are truly sorry if this happens, please be patient and we will ship as soon as we restock.
90% of the time, we are able to fullfil any backordered item in 1 week or a matter of days.

[ Go Top ] Credit card issue ¨C Declined

We currently only accept Visa and Mastercard, please ensure you only submit these types of cards during your purchase.

[ Go Top ] Refund - Restocking Fee

In order to guarantee our delievery time, if your existing order has been placed over 12 hours or has been shipped, you will not be able to cancel your order.

Conditions of canceling an existing order:

1. Order placed within 14 hours and has not been shipped
2. Order placed over 48 hours and has not been shipped

If you meet the conditions, please follow these instructions carefully:

Due to the amount of orders we receive daily, orders are shipped and drop-shipped from us and our vendors consistently, we can not guarantee your cancelation may be accepted even if you meet the conditions, please think thoroughly before submitting your order.

1. Click Here to start
2. Select "Customer Service" and Click Next
3. Right next to "Service Type", select "Cancel Order"
4. Fill out the rest of the form and click Submit
5. If your cancelation has been accepted, you will receive an automated email within 24 hours

If the order has been shipped but you'd still like to cancel the order

You may return the product immediately upon receiving for refund,
please see our Return Instruction for return information.

[ Go Top ] Refund - Refund Status

Solution A.
1. Log into your Nevershopping.com account
2. If you've forgotten your login information, you can recover it by clicking the "Recover password" link
3. Click Order History link and search for your order
4. If you order status has been set to "Refunded", your refund has been issued, please allow 3-5 business days for bank transaction.
5. Verify your refund with your credit card issuer afterwards

To inquire about your refund status, please follow the instructions below:

1. Click Here to start
2. Select "Billing Department" and Click Next
3. Right next to "Service Type", select "Refund Status"
4. Fill out the rest of the form and Click Submit
5. Our staff will respond within 7 days

[ Go Top ] Change Address Of An Existing Order

In order to guarantee our delievery time, if your existing order has been placed over 12 hours or has been shipped, you will not be able to make any address changes.

Conditions of modifying an existing order:

1. Order placed within 14 hours and has not been shipped
2. Order placed over 48 hours and has not been shipped

If you meet the conditions, please follow these instructions carefully:

Due to the amount of orders we receive daily, orders are shipped and drop-shipped from us and our vendors consistently, we can not guarantee your request may be accepted even if you meet the conditions, please think thoroughly before submitting your order.

1. Click Here to start
2. Select "Customer Service" and Click Next
3. Right next to "Service Type", select "Change Address"
4. Fill out the rest of the form and click Submit
5. If your address change has been accepted, you will receive an automated email within 24 hours

If the order has been shipped

Typically, the package will return back to our warehouse if the delievery attempt was not successful, our staff will contact you to verify the shipping address before we re-ship the package.

The shipping address is incorrect and has already been shipped

During this time, no refund or cancelation is accepted until the package returns back to our warehouse.

If you are in need of the merchandise, we recommend you to place another order online with the correct address and cancel the oringinal order afterwards.

[ Go Top ] Free Reward Program

To show our appreciation to our existing customers, we've created a Free Reward Program.
All existing customers are welcome to join, we thank you for your time and effort.

If you are ready for your reward, please follow the instructions below:

This offer is only available to our new and existing customer. Thank You.

1. Click Here to start
2. Select "Reward Center" and Click Next
3. Fill out the request form and Click Submit
4. Our staff will respond in 24 hours

[ Go Top ] Ready for Reward

Ready for you reward? We appreciate your time and effort.

Please follow the instructions below:
1. Click Here to start
2. Select "Reward Center" and Click Next
3. Fill out the request form and Click Submit
4. Our staff will respond within 24 hours

[ Go Top ] Standard RMA Process

First, please allow us to apologize sincerely if you encounter any problems with your product and experienced the need to return the merchandise.

We understand the difficulties and stress returning the merchandise, thus we've made our RMA procedure much easier than any other online companies.

Please follow the steps carefully:

1. Obtain Return Instruction Here

*Reminder: Please remember to fill out the Merchandise Return Form and attached it to your returning package.

2. After the merchandise has been returned, our RMA staff will examine the package, depending on your request, the process is as following:

  2a. Replacement: Replacement will be processed in 24-48 hours, may or may not ship within 1 week depending on stock availability.

  2b. Store Credit: Store Credit is issued within 2-4 weeks, an electronic store gift certificate will be emailed to you with restocking fee and shipping charge deducted (if applicable).

[ Go Top ] Before Returning - PDA and Pocket PCs

Before returning your haldheld pda or pocket pcs, please perform the following steps to determine if a replacement is needed.

Self Testing:

Please refer to the manual or manufacturer website on how to perform a hardware reset and soft reset.
*Fully charge the battery for at least 10 hours.

(Charging time may vary depending on models, please refer to the manual or manufacturer website for more information.)

Free PDF manuals can often be obtained from the support section of manufacturer websites.

Popular Manufacturer Websites:
www.PalmOne.com
www.HP.com
www.Sony.com
www.Toshiba.com
www.Belkin.com

Erasing Personal Data:

We recommend performing a hardware reset to delete all personal files before sending your PDA back for replacement.

[ Go Top ] Inquire RMA Replacement Status

To inquire about your Replacement Status:

Solution A.
1. Log into your Nevershopping.com account
2. If you've forgotten your login information, you can recover it by clicking the "Recover password" link
3. Click Order History link and search for your order
4. If you order status has been set to "Replacement Sent", your replacement has been shipped, please allow 7-10 business days for delievery.

Solution B.
1. Click Here to start
2. Right under "Enter Your Order ID", enter your order number with the text "rma" after it. (sample: G1234567rma)
3. Click Track It

If the above methods both fail, please follow the instructions below:

1. Click Here to start
2. Select "Returns (RMA)" and Click Next
3. Right next to "RMA Service Type", select "Obtain Return Status"
4. Fill out the rest of the form and Click Submit
5. Our RMA staff will respond within 24 hours

[ Go Top ] Inquire RMA Store Credit Status

To inquire about your Store Credit Status:

Our Store Credit is issued in the form on eletronic Gift Certificate which is emailed to you directly.

Solution A.
1. Log into your Nevershopping.com account
2. If you've forgotten your login information, you can recover it by clicking the "Recover password" link
3. Click Order History link and search for your order
4. If you order status has been set to "Store Credit", your store credit has been issued, please allow 2-3 business days for possible delays.
5. Check your emails for our Gift Certificate ID.

Solution B.
If the above method fail, please follow the instructions below:
1. Click Here to start
2. Select "Billing Department" and Click Next
3. Right next to "Service Type", select "Store Credit Status"
4. Fill out the rest of the form and Click Submit
5. Our staff will respond within 7 days

[ Go Top ] Obtain Return Instructions

Before Returning the product
Before returning your product, please see the information here.

How do I return the merchandise?

1. Download our Merchandis Return Form
2. Fill out the form and attach it to your returning package.
3. Ship the package to the address stated at the bottom of the form or the address below.

Nevershopping.com 7©\Day Guarantee

* Sorry, we do not accept local drop offs.
* All Returns must include our Merchandise Return Form.
* Replacement will be processed in 24 - 48 hours, may or may not ship within 1 week depending on market availability.
* Store Credit is issued electronically via email in the form of Gift Certificate.

[ Go Top ] We do care ! Please let us know.

Your thoughts are valuable to us, before submitting your complaints anywhere else, please let us know how we can improve and resolve your issue!

We are always willing to work with our customers to resolve any issue he/she may be experiencing, we enjoy seeing smiles on each and everyone of our customers. Taking that extra step is Nevershopping.com all about.

Our goals are to provide:
1. Quick and execellent customer service
2. Quality products with a price everyone can afford

Please give us a chance and help us improve!

To send your complaints
1. Please Click Here to Start
2. Select Customer Service
3. Fill out your information
4. Select "Complaint" under "Service Type"
5. Fill out your complaint in the "Message Details" section
6. Click Submit

One of our dedicated management team will responde the ticket as soon as possible.